Dolphin Encounter: The Premier Family Interaction
Official Booking Portal: 2026
Designed for non-swimmers and families with young children, this heart-warming interaction takes place on a secure submerged platform in our world-class island sanctuary. Whether you are departing from the Cancun Hotel Zone or arriving from the heart of the Riviera Maya, guests stand comfortably in waist-deep water, making it the safest and most accessible way to meet our marine family without the need to tread water or swim. This premium experience delivers all the facilities and activities needed for a perfect Caribbean day trip as you bond while surrounded by the turquoise beauty of the Bahia de Isla Mujeres (Bay).
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Official Dolphin Encounter Inclusions:
This 40-minute program focuses on connection and education. Behaviors include the Handshake, Kiss, and Hand Target (dolphins jump to touch your hand). Your portal access covers:
• Dining & Drinks: Enjoy the International Gourmet Buffet and a National Open Bar for a complete island getaway.
• Sanctuary Access: Full use of the family-friendly beach club facilities, showers, and lounge chairs.
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Price Category Details:
• Adult Rate: Applies to all guests aged 13 and older.
• Child Rate: Applies to guests aged 6 to 12. Note: Any child taller than 4.6 ft (1.40m) will be charged the Adult Rate. Children between 3.9 ft (1.20m) and 4.6 ft (1.40m) must be accompanied by one paying adult to participate.
• Infant Rate: Children aged 1 to 5 (or those under 3.9 ft) interact for free but must be accompanied by two paying adults. Infants are perfectly suited for this program as it takes place entirely on a safe, standing platform.
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Marine Taxes & Fees (Not Included):
A local $18.00 USD per person fee ($15 Dock Fee and facility fee + $3 ISEPAAA state tax) is payable in cash at the check-in desk to cover terminal usage and mandatory local environmental protection taxes for this Cancun excursion, and it is not included in your reservation.
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Standard Restrictions & Policies:
• Photography: For the safety of the animals and guests, personal cameras, cell phones, and GoPros are not permitted in the water or dock areas. This is one of the most protected things to do in Cancun, and professional photos are available for purchase.
• Medical Conditions: Guests with heart, back, or neck problems, or those who have had recent surgery, should consult a physician before participating in this Isla Mujeres day trip.
• Safety Restriction: Due to the physical environment, pregnant women are strictly prohibited from entering the dock or platform areas for this program.
• Regulation Note: Interactive behaviors subject to change to ensure animal welfare.
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Pro-Tip:
Because this program does not require swimming skills, it is the top choice for families with toddlers (1-5 years) and seniors. We recommend arriving at the Playa Langosta pier at least 45 minutes early to secure your Free Ferry crossing for this Isla Mujeres day trip, and booking the 10:30 AM slot to enjoy the calmest water conditions and maximize your time at the beach club afterward. Pack biodegradable sunscreen and a dry change of clothes for the most comfortable return trip.
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Guest Participation & Safety Standards:
• Atmosphere: A relaxed, educational encounter focused on meeting the dolphins face-to-face in an All-Inclusive Family experience.
• Wellness: Guests stand safely on a submerged platform. Life jackets are completely mandatory for all participants, regardless of swimming ability, during this premier Cancun excursion.
• Dress Code: Jewelry, cameras, and hats are not permitted in the water. Lockers are provided. We recommend comfortable swimwear and a dry change of clothes to enjoy the Beach Club facilities.
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Payment Processing & Data Handling:
To provide a secure booking environment, a standard 3.5% Secure Payment Processing Fee is applied at checkout. This fee covers the costs of utilizing industry-standard encryption protocols through our third-party merchant partners to manage your transaction data.
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Cancellation Policy:
Cancellations made 24+ hours in advance are eligible for a full refund, less a 10% Administrative Fulfillment Fee. This fee covers non-refundable third-party merchant costs and international bank transaction fees associated with your reservation processing.